Sr. Biosystems Applications Manager - Code: 2347

Overall responsibilities:

Responsible for the training of core microscopy, Imaging and Confocal products and applications.  Be the primary source for advanced training, application support and knowledge for the sales representatives in your territory.  Keep up to date on advances in hardware, software, applications and new technology.  Provide feedback to the product teams for future product development.  Be able to solve customer’s application issues and provide this information back to the entire team.  Contribute to boosting the level of all Advanced BioSystems Application core team members on Imaging and Confocal applications. The employee spends significant amounts of time traveling and working in research laboratories at universities, hospitals, Biotech and other related biomedical institutions and facilities.

Key areas of responsibility:

• Serve as the first line of technical and applications support for our sales team
• Aid the sales team in supporting technical and application support for our illustrious customers. Deliver trainings, courses and lectures as part of The Nikon Training Program
• Support sales staff learning through the facilitation of hands-on training and learning activities
• Author training course materials
• Develop eLearning content for Nikon’s online Learning Management System (LMS)
• Assist with the creation of a training curriculum to cover the full range of Nikon products and applications
• Conduct High Tech customer training workshops in advanced techniques and applications
• Establish ongoing relationships with key customers
• Maintain an understanding of competitive products and solutions and share insight on how to complete against them with Nikon offerings
• Serve as a technical expert for; customer demonstrations, during customer installations and for customer trainings
• Act as a liaison between the sales team, service team and software support teams for troubleshooting customer problems and system performance
• Develop materials that support the successful usage, demonstration, setup and operation of Nikon products
• Support Nikon’s involvement in Courses and Workshops at venues such as MBL (Marine Biological Labs) and CSHL (Cold Spring Harbor Labs).

Ancillary responsibilities:

• Attend regional and national trade shows and workshops, Sales training and Instruments Company National Sales Meetings.
• Learn and apply the Nikon Instruments Inc. Sales Approach (NIISA) and integrate our sales strategy into product and technical trainings
• Assist with the support of global training activities and initiatives
• Report on Key Events, Product Issues, Lost Orders, Business Trends, and Emerging Applications,
• All other duties as assigned

Education, skills & experience:

• 5 + years’ experience in light microscopy, specifically in advanced BioScience technologies, including but not limited to, Super Resolution, Confocal Microscopy, TIRF microscopy, FRET, FRAP, Spectral and Lifetime Imaging.
• BS in BioSciences, Bioengineering, or Physics with optics specialty (MS or Ph.D. preferred)
• Current, valid Driver license
• Extensive knowledge of light microscopy and advanced BioScience technologies
• Experience in advanced Bioscience technologies, including but not limited to, Super Resolution, Confocal Microscopy, TIRF microscopy, FRET, FRAP, Spectral and Lifetime Imaging is preferred.
• Microsoft applications (e.g., Word, Excel and PowerPoint)
• Understanding and experience with advanced fluorescence, laser and confocal microscope applications.
• Mechanical aptitude for instrument assembly and integration
• Experience in providing corporate training, technical support, and education on highly technical equipment and/or scientific applications
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Ability to sit and stand for long periods of time
• Ability to lift and carry up to 40lbs
• Ability to drive, utilize public transportation, travel by air, including overnight hotel stays
• Ability to work outside of normal hours of operation, as needed, in order to fulfill essential functions and responsibilities.
• Travel up to 50% to fulfill Essential and Ancillary functions (includes overnight and possibly international travel)
• Create training material to present and instruct employees and clients
• Face-to-Face discussions and instructions

Compensation depends on a variety of factors including but not limited to; knowledge, skills, experience, education and location.  The range for this position is $95,000-$135,000.

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