Senior Biosystems Applications Manager - Code: 2243

Overall responsibilities:

The main responsibilities of the Senior Biosystems Technical Manager are to become; a go to technical expert for high-end microscope systems, to support the Applications & Training Team’s responsibilities related to product training and documentation, and to perform technical training in all areas of advanced microscopy applications.

You will work with our product managers, service teams, software support team, and training team to learn and document our products at the highest level.  This will include developing optimal assembly, alignment, and install procedures, establish common troubleshooting strategies, and disseminate knowledge, skills and expertise via various documentation, trainings and discussions.

You will provide technical support and expertise to our national sales team to assist them in their pursuit to support our customers’ abilities to leverage Nikon technologies and products to their fullest.

The SBTM serves as a key member of the Applications & Training Team providing technical and applications support expert throughout the company.  This is done through; delivering trainings to various internal teams and stakeholders, helping with customer troubleshooting and assisting with product demonstrations.

As part of the Applications & Training Team you will serve as a trainer for Nikon Instruments.  These responsibilities include; conducting product trainings, delivering core fundamental training for all new staff and leading a program of continuous learning and development. 

As an essential member of the training team, you will; author product manuals, installation guides and troubleshooting workflows, develop eLearning content, present lectures and facilitate hands-on learning.

You will work directly with a close-knit team.  You will support one another to answer technical questions, and assist one another to develop, maintain and deliver training material for in person and online courses

To help you develop a deep expertise across the Nikon Instruments product line and maintain the highest understanding of our market and emerging customer applications you will receive industry leading training on Nikon products, applications, sales process, and microscope theory.  To bolster your knowledge of the microscopy industry landscape you will attend and represent Nikon at national meetings, trade shows, globally recognized microscopy courses and critical customer based events.

With the experience and expertise, you gather through continuous customer and sales team interactions you will serve a vital role in providing relevant feedback on product development and product roadmaps to US product managers as well as our design team in Japan. 

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